Refund policy

6.1 Due to the nature of food and perishable items, returns are generally not accepted unless products arrive damaged or incorrect.

6.2 Non-perishable goods (such as merchandise) may be returned within 14 days of receipt, provided they are unused, in original packaging, and accompanied by proof of purchase.

6.3 To request a return or exchange, customers must contact Madeira Friends before sending items back. Refunds will be issued using the original payment method once the product has been received and inspected.

6.4 Madeira Friends does not accept returns of used, altered, or damaged items resulting from improper storage or handling.